Consumer Redressal

This is to inform you about my grievance that I have been charged with a BB bill amount of INR 9865, as I have been charged on night charges which was previously free in my Bill Plan BBGCNT 500. I have received NO intimation in terms of a letter or e-mail or sms or a phone call that the plan is revised and I would no longer avail the benefits of night unlimited in my current plan. unacceptable. I have my BB and phone bills payment mode as ECS. I request BSNL to please waive of the night charges for the month of July and August 2014 so that I can pay the remaining amount and henceforth change my BB plan. Request BSNL to please take my request into consideration. Here are details : Customer Name : Alak Kumar Datta User ID : swatiban12 Cust id - 3005704990 Acc no - 8005712512 Telephone # 033-24301029 West Bengal Circle Bill Period : 01/07 - 31/07 Billing Amount : 9865 Bill Plan : BBGCNT 500 Thanks, Gaurav #9804509354 gaurav.dutta84@gmail.com