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Complaint #7162 — Shaibal Dutta
Filed: 30 Aug 2014 ·
Address: —
On 15/08/2014, I have ordered a TV brand, Micromax 32T4200HD 32 inches LED TV, by paying Rs. 14,477 from shopclues.com, order no. 18429739.
On 20/08/2014, the product is delivered. Same day when I unpack the product and opend the box, I find that the screen is broken in the top middle position. Within an hour I took the picture of the broken screen and registered the return request on the shopclues site ticket no. 1043248.
On 25/08/2014, I have received a mail asking me to provide images of the outer box, highlighting the box condition at the time of delivery, So Same day I have sent them the images also.
On 26/08/2014, I have received a mail (we have forwarded your concern to the merchant and once we will receive an update we will inform you. It usually takes 3-4 business days, however, due to non–availability of merchant, it might take 1-2 days longer.)
Now already 10 days over and no further status or communication has been done from shopclues.com.