Consumer Redressal

we have a reliance net connect connection -8442932901. For the last billing cycle (14th july -13 aug ) we have not been able to use the connection as it was extremly slow. We have complained many times & the technical team said that as there is some work going on in the locality , the speed will be slow till 5th Sep.However we got a bill of rs 1200.We were told on 13th Aug that around 5gb was left to be used.We called them regarding the same but they refused to provide a waaiver on the bill as they said that we have used the connection. We have not been able to use the connection & their technical team committed in Aug that we will get a discount for the current month. Please look into the same