Consumer Redressal

Company Name : Aditya Birla Group - Trendin.com Main Complaint - Amount Paid but goods not received Incident No.1 • Placed an order for 3 Ties & 1 Cuff Link; All ties reached in good shape • Cufflink box had only 1 piece & not a pair of cufflinks • Most embarrassing moment in this relationship with trendin.com as I had gifted the same to my friend • I got to know when he came back stating that there was only 1 cufflink inside the box; the kind of embarrassment, taunts which I got in that connection was endless • I am a subject of joke in my friends’ group after this incident • I contacted the website seeking compensation for this kind of an embarrassment as my reputation is severely damaged due to this incident Incident No.2 • Even after all these embarrassment and bad experience, I ordered for a tie and a cufflink • This time the packet was delivered with nothing inside it. I must say that packet was intact & no visible attempts to open it while in transit was found • Again endless number of calls to your call centre seeking resolution to this problem Finally I write this mail in total frustration of having gone through embarrassment & also a victim of failed/delayed commitment. Needless to say that the call centre typically behaves like a call centre and repeatedly fails to honour their commitments as far as reverts to customers are concerned. Latest update : I am asked to wait for another 5 days to get a resolution to the complaint. Date of Order : 16th July, 2014 Today : 4th August, 2014 Date when I first made a contact with the call centre relating to this complaint : 23rd July, 2014 Impact : The amount paid is stuck; no products available with me to enjoy it; lot of unhappy human beings due to improper execution of the jobs assigned to them