Tours & Travels
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Complaint #7370 — Prashanth Goud B
Filed: 12 Sep 2014 ·
Address: T09 Pearl coronet SG palya CV Ramannagar
The complaint is on Redbus.in & New Dhanunjaya travels.
I have booked ticket on 23/8/14 thru Redbus.in from Bangalore to Hyderabad in New Dhanunjaya Travels PNR: F59DEM.
Reporting time was 9.45pm.
I have been waiting for the bus earlier than 9:45 PM till 11.30pm with family but the bus did not turn up.
The sms from redbus has no info other than PNR number. It does not have boarding info, time, seat number,etc.
Importantly the sms/email didn\'t have contact info of the bus.
The bus didn\'t arrive till 11:30 PM, neither travels nor Redbus contacted me.
I called Redbus for 3 times & they asked to look for alternate at such odd time & asked to send a grievance mail for refund.
But after sending the mail they claim that the bus was on time & I was not present.
I have call log of my phone which can prove that I made calls to their customer care & I did not receive any call from them.
Pls do needful. I have all the necessay proofs, sms, eticket, call history, support mail chain.