Consumer Redressal

Hello, I request your help to resolve my case with TATA AIA Life Insurance. The back ground of the case is that I have purchased a policy from TATA AIA in year 2010 for which I have been issed the certificate as well from TATA AIA Life Insurance. In August 2014, I have received a letter from TATA AIA about non receipt of the payment for my policy. I have asked few fundamental questions like: 1) How can I receive a letter after 4 years of purchase of my policy? 2) I have been already issued a policy certificate from TATA AIA in 2010. On what basis TATA AIA has issued the policy certificate to me if they haven\'t received the payment. Inspite of sending several reminders I have not got any proper response from them yet. I have requested them to confirm the receipt of my premium for this policy as well as the extension as they have raised this concern after 4 years which means that I would have not got any benefits of this policy for the last 4 years. I request your intervention to solve this case.