Consumer Redressal

I reserved a Meru Cab,Kolkata on the 12th of September for a pickup in the morning of the 13th. I got a confirmatory sms from Meru confirming the booking . When there was no call next morning, I called up the Booking Line and who put me on the hold for quite some time and then gave me the incorrect telephone number of the cab driver. At 0721 the cab driver( Ali) calls me to ask me where I stayed and when I told him where he said he could not make it as he had been informed regarding the pickup minutes before by Meru! . I managed a yellow cab and reached the airport to catch my flight. A message to their Facebook Page prompted a customer care person to call me after 36 hours apologising and informing that in future they have told their drivers to inform clients if they cant make it.