Consumer Redressal

I have shifted my house from Vijaynagar Dhimrapur chowk To Kalindi kunj so for adress change and re installation complaint is being lodged on 13th of sep 2014 withous resolving amount is being deducted from my balance of smart card sum of rs 175 then again i have have registered a complainet on 18th september again the amount is being deducted but problem is not being resolved .thin on 19 sep i have again called to the custamer care number 18002009001 then it is being told that your account is being suspended you have to recharge once again of rs 150 then only we can register your complaint .because of their unberable problems my family is suffering without having any entertailment after paying also therefore it is requested to fine the reliance digilal t.v fo their such a behaviour.and they should reimburse my wrong deducted amount with penalty.