Consumer Redressal

Hi, Team Consumer Forum i need your help i see my Tikona Broadband service is betraying customer and not allowing us to use as marketed i am using a basic plan and i pay 786 rupees every month and they are giving me 20 GB data with 2 mbps initially and then the speed changes to 512kbps unlimited but they don\'t allow to use service always they make a way to give excuses when i am using thier service and from past 6-8 months i have been raising qustions when they rob data and don\'t allow us to use it and never resolved my issue with the modem and they keep giving reasons and false assurances and therefore i have marked you in the e-mail i sent to them and i request you to please followup and i have explained the entire situation please help i have forwarded e-mail to poor customer service and neglegence of customers to thier headquarters in Mumbai i request you to please followup so they don\'t do like this to anyone and all would be benifited they owe me money when i havent used internt