Consumer Redressal

I have hired a kartik and kulwinder tpt for delivery my household and car from jammu to belgaum.when i have recieved my car(verna),the rear bumper was having many scratch and torned.when the vehicle was handed over to me at belgaum.i have called up the owner of transport agency to repair my vehicle or give me the money for repair.Now he is telling that my vehicle is insured so i can claim my money from there,which is absolutely wrong.i have paid him 62000 rs out of 72000.10000 rs is still pending on me.but the vehicle repair cost is going 15000 approx.i have handed over my vehicle to him without car conditioning at jammu.now he not recieving my phone call nor giving any response.please help me out how to get my vehicle repair money from him.your kind action and support will help me perform ny duties peacefully.