Consumer Redressal

i had booked 2 tickets for mysore site seen on 11th oct through MAKEMYTRIP site operator Viabhav holidays.i have mark pickup point at Marathalli,banglore at 6AM. But bus didnt come to pick us, i had been called so many times to the provided numbers, but they didnt pick the provided number, even i have complaint the MAKE MYmytrip customer care even they did tried to contact operator but they didnt pick the call then MAKEMYTRIP confirm me that they will refund my money but they never did it i have called many times then they said i have to wait more time for revert. They have prolong this till 14days but the same answer. and on 26th they said i have to contact bus operator and have to settel the matter with him.Make mytrip said they cant help any any more on this.Then i relaise that the bus operator and make mytrip cheated.I humble reqest to take a strigent action so that others shouldnt be cheated. Regards Anil Muni 9019806781