Consumer Redressal

Policy No. 443294715 The said policy is owned by me. I am serving soldier of Indian Army.This policy was purchased by me through your auth agent Mainak Datta ( Code 167874) who is completely out of touch after i purchased this policy. Total of five semi annual premium( of Rs 12000/- each ) was paid by me. Total costing to be Rs 60000/- . When i contacted MNYL for redeeming my money as I require it for my urgent needs and for such hard times i had invested in MNYL. It for such crucial days any individual invests their hard earned money to compensate for times of dire need. When I had called i was told i had not paid one premium and the total hard earned sweat invested in MYNL is lapsed. I know due to my profession of national interest and high degree of security and my postings at hard locations i could not personally look into the matter. That is why the entire process is looked after my family. The is absolutely no intimation of such lapses to me eithr telephonically or in person