Consumer Redressal

I & my friends had booked tickets from makemytrip for my journey. Unfortunately the flight which I was supposed to travel from Delhi to Mumbai got grounded due to tyre burst at Indore airport. I was promised a full refund for the same by the airline of which documents have been shared to the portal. Also during the same trip while travelling from delhi to srinagar, my tickets were cancelled due to natural calamity in srinagar and again promised a full refund. I had filed for refund on the portal on 21st and 22nd of Sep\'14 and promised that the refund will reflect by 1st and 2nd october. But I still havent received a single penny. I have been constantly in contact with the customer care dept but of no help. I have also written them mails regarding this but still havent got a reply. Kindly help me to get back my refund (around 25000Rs) since it is big amount for me. Booking ids: NF2201431335163 NF2203731103307 NF2203731103421 NF2201431335063 NF2203731103519 Request you urgent help.