Consumer Redressal

I had hired Aggarwal Logistics Packers and Movers for shifting Material from Bangalore to Coimbatore on September 29th. The delivery, which was promised on October 1st, reached Coimbatore on October 14th, which we were okay with in the first place. - 1 item (Shoerack) was missing. - 1 item was dismantled and all the screws are missing. It was originally promised that the Aggarwal people would assemble it in CBE as well, but that did not materialize. Now the wardrobe is just lying as planks at home. - 1 table was dismantled and broken, though I had repeatedly asked them not to dismantle the table. They offered just INR 3,200 in terms of the claim amount, which I did not accept. Beyond that, I have not been able to get a reply from them. Today when I spoke to the concerned person, Narendra, he asked me to go ahead and file a complaint if I felt like and take legal action. I am frustrated that the I am unable to claim insurance for which I have paid. Plz advice