Consumer Redressal

This is with reference to my Booking Ref: 532475 with Cox and Kings for the tour of Andaman Islands. I booked this tour with cox and kings on 20th September 2014 by paying 30,000/-. Departure date for the tour is 22nd November 2014. However since my mother\'s health was critical I had to admit her in TATA memorial hospital on 6th October 2014. Post all the tests doctors came to conclusion that my mother is suffering from breast, rectums and lever (metastatic) cancer. The cancer is on last stage and just to keep her alive for few more months major surgery has been performed on her. On 20th September 2014 when I paid 30 K as booking amount, I have received 11 calls from Ms. Manali Patel to make the payment. However when it comes to refund why such retard and late responsesI am badly in need of money for cancer treatment of my mother. If this is the condition before going for the tour then who will bother to listen customers on tour.TAG line should be changed to 250 yrs harassment