Consumer Redressal

I have ordered a product on 14th Aug 2014, and as as per company rules, the product is to be delivered within 15 days. Till date the product is not delivered even after constant follow up and customer service has asked to go for consumer complaint instead of delivering the product on time. Mr Rahul from customer service (products delivery department) . They were not sharing the details of their managers email id or connecting the line to manager. No compensation paid, nor money returned and the company is enjoying the interest on customers money.