Consumer Redressal

I’m Soumya Mandal working in Maruti Suzuki as Deputy Manager in Advance Product Planning department of Product Planning, Project Coordination & Design Division. I have faced undue shocking service & disgrace from Tata TeleServices for more than 1 year on which I have collected real-time evidence & have escalated my case to Tata TeleServices management. But to my astonishment they are backing the situation stating the service provided to me was adequate in respect of your product as per their Company norms. Sir, I work as an Engineer & I’m very much aware about ideal situation versus real time performance of any design & completely agree to difference in the test result between the two. But in my case Tata had charged my Rs.1000 to Rs.1100 every month for 1.5months to provide me with 250-350Kbps speed against max. claimed speed of 3.1Mbps. Never had I achieved even 1Mbps of speed when measuring from their suggested online check method. Now as I am revert by Tata (Appellateauthority Delhi) stating ‘We, therefore, like to confirm that the speed you are getting is 614.4 kbps and it is adequate in respect of your product as per Company norms.’ I feed totally disgraced & cheated as I had spent more than Rs.22000 in total for average speed of 250-350Kbps. My captured evidence is revealed in attachment file. Also you can refer to trailing e-mails. I request you to please advise me how legally I can arrange for a Legal Notice sort of thing for this cheating & denial for Fair Service to a bonafide customer. Request for redressal please.