Consumer Redressal

I travelled from pune to hyderabad. And arrived at pickup point 30 min. Before reporting time. Neither the bus arrived at the pickup point not i received any call. When contacted ibibo, the representatives are not able to contact the operator. After 2 hours they were successful in contacting the operator and i was told that the bus had already left. Travel details: pune - hyderabad Sun, 16 Nov 14 Sahara Travels Multi-Axle Volvo, A/C, Seater pune: 21:30 Seat No. 40 Boarding Point: Jagpath Dairy Departure time: 21:20 I was in contact with IBIBO representative continuously for 3 hours from then. 1. Bus operator did not contact me when at the boarding point. (Everybody does, As you might be aware) 2. Bus Operator did not receive my call. when I called them. 3. Bus operator did not receive your representatives call for 3 hours. 4. After 3 hours they responded that I was not present at the boarding point even thou I was there at the boarding 30 minutes before.