Consumer Redressal

SUB : NON RECEIPT OF COURIER AT KOLKATA (20/11/14) Dear Sir, On 20th November, 2014, I had booked one parcel from Ghaziabad (UP) to Kolkata in the name of Mrs. Anushree Dutta, vide Docket No.F08433308 [scanned copy attached herewith). At the time of booking, the concerned executive Mr. Yogesh assured me that the parcel will be delivery within 2 to 3 days. But till date the said parcel did not reached at its destination, even after a span of 9 days. From the day of 24th Nov-2014, your tracking system shows the parcel has been delivered without delivering it on the address mentioned thereon. The delivery boy Mr. Subrata chakraborty, who did not even have the sense of talking to a customer, reveals that he could found the address and hence sent to your Kolkata office. This is not a well practise, for a world reputed concern like DTDC. I try to contact all the levels / branches, both Ghaziabad & Kolkata, (vide telephone numbers like 7278809736 of Subrata Chakroborty,