Consumer Redressal

My Reliance Broadband customer number is 341830693963. The internet is not working since 19-Dec-14. I registered a complaint with their customer care on 20-Dec-2014 (Complaint No. 228140317) for the same. They told me that it will be solved within 24 hrs. But it did not happen. After 4 days on 24-Dec-2014 (Complaint No. 228283736), I registered the complaint with Reliance Appellate, which they closed without solving the issue. When I called on 26-Dec-2014 know the status they said the earlier complaint is closed we will open a new complaint now. So they registered a complaint on 26-Dec-2014 (Complaint No. 228351275). My internet connection is still not working. The reason is that they have not paid the rent for their box. I tried contacting TRAI also for the same. I drop an email to TRAI at 'advqos@trai.gov.in'; 'ap@trai.gov.in' on 5-Jan-2014. But I did not get any reply from there. Kindly let me how to get my connection working and put penalty on Reliance for harassing customers.