Consumer Redressal

I have a Reliance Gold Savings Fund vide Policy No 12289772 (SIP) start from the year 2012. I opted for electronics clearance (ECS) facility from my State Bank of India SB Account. From April 2012, every month Rs. 1000.00 (One thousand only) was deducting from my said account for Reliance Gold Savings Fund. In January 2014 I applied to close my Reliance Gold Savings Fund and accordingly Reliance closed the said policy and paid all amount in my SB Account. Now, after closing my policy, it is found that, ECS facility was not withdraw for my SB Account and every month Rs. 1000.00 was deducted from my account. I contacted to reliance on 29/08/2014 by email (rlife.customerservice@relianceada.com) and over telephone several time. But no solution was given from their end till date. Each time they suggest me to select another product i.e. medical insurance or fixed deposit etc. otherwise they are unable to solve my problem. I am very much regrettable and upset from their attitude.