Consumer Redressal

I have booked a Lorry (Regn. No. UP 16 BP-9296, CN No. SR 79934)full for transportation of Household goods loaded and departed from Kumarghat, Tripura on 23rd December 2014 to Sundargarh, Odisha by paying an amount of Rs.82000 appox. on transfer. Even after 26 days neither any assurance for confirmed delivery nor any time frame for that given. The officials convey false information provided him by the driver and assuring delivery within 1-2 days for the last 16 days. Five days before contact made with the driver after about 2 weeks and the driver informed that he was at Ranchi (300Km away). After that he was found switched off as usual and he is got through again today over mobile and informed that he is at Balashore (500 Km away and off route). Likewise he is playing hide and seek from the very beginning and never be tracked. You are requested to advice me how can I lodge complaint for compensation as I have been suffering a lot with family(hav a child)without any Households,beds etc