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Complaint #9967 — Rekha V. Semlani

Filed: 20 Jan 2015  ·  Address:
Booking ID: TUAS3N4FC. As per telephonic conversation I had already made clear to your executive that I had made booking through Goibibo and was not concerned with what all excuses airlines is giving. As per the procedure while booking and before reaching secure payment gateway, Goibibo confirmed availability of seats and fares. Only after this I was taken to payment Gateway. Once Payment was done, even PNR was issued but ticket was given saying wait for 30 mins. After that all of sudden you say that fare has increased, so either cancel the booking or pay up the difference. On arguing my case rightfully your executive Mr. Kishore proposed me to that Goibibo would take a hit of Rs. 1000 out of the new revised fare of 5520/-. Balance difference was asked to be borne by me, which i refused at once. This seems a clear case of Cheating and Fraud , where after booking and your portal confirming with airlines and payment made, you deny me my rightful ticket and asking for Fare increase.

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