Tours & Travels
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Complaint #999 — julian a aranha
Filed: 8 Apr 2013 ·
Address: d6-32 greenfields, j v link road, andheri east mumbai
I HAD BOOKED AIR TICKET FROM MUMBAI - SINGAPORE - SYDNEY- AUCKLAND FOR MY CHILDREN THRU CLEARTRIP FOR TRAVEL ON 25th APRIL 2013. HOWEVER ON REACHING SINGAPORE THEY WERE TOLD TO HAVE TRANSIT VISA FOR AUSTRALIA WHICH THEY DID NOT HAVE AND THEY WERE OFFLOADED. THEY HAD TO BUY TICKET ON THERI OWN AND PROCEED. MY 2 TICKETS FROM SINGAPORE TO SYDNEY TO AUCKLAND WERE CANCELLED. ON INQUIRING WITH CLEARTRIP.COM THEY SAID THAT THEY DO NOT INFORM FOR VISA REQUIREMENTS. ON INQUIRING WITH QUANTAS AIRLINES THEY SAID THAT IT IS THE DUTY OF BOOKING AGENT TO INFORM i.e CLEARTRIP.
KINDLY HELP AS THIS IS A GENUINE CASE
REGARDS
J ARANHA
9820619596